User Tokens
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Written by Gonzo
Updated over a week ago

Tokens are exclusively for educational institutions.

With TryHackMe’s management dashboard, you can choose to purchase subscriptions in the form of ‘user tokens. User tokens are a convenient way to redeem subscriptions on your dashboard when needed.

What are user tokens?

User tokens are essentially the same as subscriptions. You can purchase “user tokens” like an account balance and redeem them via your management dashboard at your convenience. You can redeem a user token on a per-user per-month basis.

Tokens have a standard validity of 12 months. This validity can be extended (at a cost) by contacting Sales or your Customer Success manager.

Use case

  • You have a fluctuating number of students

  • Your fall course lasts 4 months

Example

You purchase 100 user tokens. A trial group of five students will have TryHackMe access for four months. 20 tokens (5 students * 4 months) will be deducted from your user tokens balance. You still have 80 tokens.

Redeeming Tokens

Once you have purchased user tokens, your balance will be reflected on your management dashboard.

To redeem tokens, click the grey button beside your token balance. You will then be asked how many users you would like to add to your dashboard and the duration of the subscriptions. This will determine the number of tokens redeemed. User tokens are calculated based on the number of users multiplied by the number of subscription months.

User tokens = Number of users X Number of months of subscription example:

2 Users x 3 months = 6 user tokens.

Once you click ‘Redeem Tokens,’ the tokens will be deducted from your account balance, and the seats will be added to your dashboard.

What happens if I add the wrong user to a seat?

If you've redeemed tokens and added a user to that seat but realize you've made a mistake, you can remove the user by clicking the trash button without losing that seat. You can add another user to that seat without redeeming additional tokens.

Contact

  • Existing B2B or EDU customer and still have questions? Please contact your Customer Success Manager or Technical Support.

  • Please contact [email protected] if you'd like to explore whether TryHackMe could be a good fit for your organization. Alternatively, book a meeting directly with the Sales team: For Education, For Business

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