Please Note: Tokens are exclusively for educational institutions.
With TryHackMe’s management dashboard, you can choose to purchase subscriptions in the form of ‘user tokens. User tokens are a convenient way to redeem subscriptions on your dashboard when needed.
What are user tokens?
User tokens function as prepaid subscription credits. They can be purchased in advance and redeemed through the management dashboard to provision or renew user access.
Each user token grants one user one month of platform access. Tokens are stored within your management dashboard and remain valid for up to 12 months from the date of purchase.
If your organization’s token balance is low, please contact your Account Manager to arrange the purchase of additional tokens.
Use case
You have a fluctuating number of students.
Your fall course lasts 4 months.
Example
You purchase 100 user tokens. A trial group of five students will have TryHackMe access for four months. 20 tokens (5 students * 4 months) will be deducted from your user tokens balance. You still have 80 tokens.
Redeeming Tokens
Once you have purchased user tokens, your balance will be reflected on your management dashboard.
To redeem tokens, click the 'Redeem Tokens' button above the Users table. You will then be asked how many users you would like to add to your dashboard and the duration of the subscriptions. This will determine the number of tokens redeemed. User tokens are calculated based on the number of users multiplied by the number of subscription months.
User tokens = Number of users X Number of months of subscription example:
2 Users x 3 months = 6 user tokens.
Once you click ‘Redeem Tokens,’ the tokens will be deducted from your account balance, and the seats will be added to your dashboard.
What happens if I add the wrong user to a seat?
If you've redeemed tokens and added a user to that seat but realise you've made a mistake, you can remove the user by clicking the trash button without losing that seat. You can add another user to that seat without redeeming additional tokens.
Contact
Existing B2B or EDU customer and still have questions? Please contact your Customer Success Manager or Technical Support.
Please contact [email protected] if you'd like to explore whether TryHackMe could be a good fit for your organization. Alternatively, book a meeting directly with the Sales team: For Education, For Business
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