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How to: Create a ticket
Blackout avatar
Written by Blackout
Updated over a week ago

Creating a ticket

To create a ticket, click on the chat bubble located on the bottom right of any page:

Next, click "Send us a message":

You can then select from multiple paths, depending on your query.

Please note that not all paths will lead to a ticket, only requests that require our intervention will.

Once you are at the end of the path, you will need to create a ticket by clicking "Create ticket" :

Fill out the required fields with as much information as possible, and create your ticket:

Viewing an existing ticket

Once you've created a ticket, you will be directed to the status page:

You will get notified via email when someone from the support team updates your ticket.

If you wish to view your ticket at any moment, re-open the chat, click on "Recent message":

Once in the chat, click on the submitted ticket:

If you are experiencing any issues with this process, please email us at [email protected]
Thanks :)

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