# TryHackMe Customer Hub

> Help center for TryHackMe

## THM for Organisations

- [Getting Started in Five Steps](https://help.tryhackme.com/en/articles/9868143-getting-started-in-five-steps.md): Your quick guide to setting up and optimising TryHackMe for your team in the first four weeks.
- [Creating a Group](https://help.tryhackme.com/en/articles/6615214-creating-a-group.md): This article provides a guide on creating, managing, and using user groups for easier content assignment and filtering in reports.
- [Adding an Admin to your Dashboard](https://help.tryhackme.com/en/articles/6615182-adding-an-admin-to-your-dashboard.md): This article covers how to add or remove admins in your TryHackMe dashboard and manage their access.
- [Adding Group Admins](https://help.tryhackme.com/en/articles/15959149-adding-group-admins.md): This is a short guide on how to use our new group admin feature.
- [Using and Creating Assignments](https://help.tryhackme.com/en/articles/6498335-using-and-creating-assignments.md): Learn how to create, manage, and track assignments on TryHackMe to prioritize learning objectives and monitor user progress.
- [User Reporting \(Reporting Feature\)](https://help.tryhackme.com/en/articles/6534853-user-reporting-reporting-feature.md): This article will explain how the reporting feature of your dashboard works.
- [Additional User Reporting](https://help.tryhackme.com/en/articles/6498342-additional-user-reporting.md): This article shows how TryHackMe’s dashboard provides user tracking, assignment reports, and performance summaries.
- [How to Edit & Customise a Room](https://help.tryhackme.com/en/articles/9899278-how-to-edit-customise-a-room.md): This article explains how to use TryHackMe's management dashboard to clone rooms, customise their design, content, and structure.
- [Capture The Flag \(CTF\)](https://help.tryhackme.com/en/articles/8473460-capture-the-flag-ctf.md): This article outlines how TryHackMe simplifies the organisation of Capture The Flag \(CTF\) events.
- [Automated Curriculum to Learning Path Generator](https://help.tryhackme.com/en/articles/13925628-automated-curriculum-to-learning-path-generator.md): Learn how to automatically generate a TryHackMe Learning Path from an uploaded curriculum or training framework.
- [User Tokens](https://help.tryhackme.com/en/articles/6498338-user-tokens.md): This article explains TryHackMe’s user token system for redeeming subscriptions
- [Enterprise API](https://help.tryhackme.com/en/articles/6498330-enterprise-api.md): Learn how to use the TryHackMe API to manage users, rooms, and reporting for Business and Classroom plans.
- [Configuring Single Sign-On \(SSO\) for your Organisation](https://help.tryhackme.com/en/articles/9611199-configuring-single-sign-on-sso-for-your-organisation.md): How to set up and federate your Identity Provider with TryHackMe using Single Sign-On \(SSO\) via SAML 2.0 and OIDC.
- [How does Auto-Billing Work?](https://help.tryhackme.com/en/articles/9899217-how-does-auto-billing-work.md): Set up Auto-Billing all from within your Management Dashboard.
- [Stop internet access for students on the AttackBox](https://help.tryhackme.com/en/articles/10449553-stop-internet-access-for-students-on-the-attackbox.md): In this article you will learn as an admin of a management dashboard how to switch the AttackBox into offline mode.
- [TryHackMe Slack & Microsoft Teams Bot](https://help.tryhackme.com/en/articles/14058263-tryhackme-slack-microsoft-teams-bot.md): Set up the TryHackMe bot for Slack or Microsoft Teams to monitor cybersecurity training progress, leaderboards, and team achievements in real time
- [GDPR Compliance Mode: How It Works](https://help.tryhackme.com/en/articles/16108376-gdpr-compliance-mode-how-it-works.md): GDPR Compliance Mode
- [Preserve Points When Migrating Between B2B and EDU Licenses](https://help.tryhackme.com/en/articles/8486133-preserve-points-when-migrating-between-b2b-and-edu-licenses.md): This article explains how points, streaks, and badges are preserved when switching between Business or Education licenses.
- [Difference Premium vs B2B or EDU](https://help.tryhackme.com/en/articles/8470000-difference-premium-vs-b2b-or-edu.md): When does it make sense to move from Premium to B2B or EDU
- [TryHackMe vs Competition](https://help.tryhackme.com/en/articles/8469838-tryhackme-vs-competition.md): This article describes how TryHackMe stands out from the competition.
- [Legal & Compliance Requirements](https://help.tryhackme.com/en/articles/8469856-legal-compliance-requirements.md): This article outlines TryHackMe’s legal and compliance standards.
- [Pay via Bank \(Wire\) Transfer](https://help.tryhackme.com/en/articles/8469839-pay-via-bank-wire-transfer.md): This article explains TryHackMe’s payment options for business and education clients.
- [Cost of TryHackMe for Business / Education](https://help.tryhackme.com/en/articles/8484063-cost-of-tryhackme-for-business-education.md): How much does a Business or Education license cost?
- [Can I Pay in My Local Currency?](https://help.tryhackme.com/en/articles/8484112-can-i-pay-in-my-local-currency.md): This article outlines the payment options beyond USD / GBP / Euro.
- [Training content overview](https://help.tryhackme.com/en/articles/8484133-training-content-overview.md): Overview of the content that's available on TryHackMe
- [Bespoke Content](https://help.tryhackme.com/en/articles/8484327-bespoke-content.md): Tailor-made content for your team
- [Introduction to The Best Practice Guide](https://help.tryhackme.com/en/articles/9867985-introduction-to-the-best-practice-guide.md): A guide to help you maximise your TryHackMe subscription with best practices, tips, and strategies for optimal learning and development.
- [Before Starting](https://help.tryhackme.com/en/articles/9868131-before-starting.md): Plan your goals and align TryHackMe with your team's needs before your licenses begin.
- [Ongoing Adoption and Usage](https://help.tryhackme.com/en/articles/9868168-ongoing-adoption-and-usage.md): This article describes how to maximise early success on TryHackMe.
- [Your Guide to the Content Studio](https://help.tryhackme.com/en/articles/9898297-your-guide-to-the-content-studio.md): A dedicated area just for you; where Admins & Team Managers can search, build and assign content on TryHackMe!
- [Creating Learning Paths](https://help.tryhackme.com/en/articles/6498332-creating-learning-paths.md): How to customise or create tailored learning paths for teams using the TryHackMe management dashboard.
- [Problem Solving and Troubleshooting](https://help.tryhackme.com/en/articles/9868192-problem-solving-and-troubleshooting.md): Effective strategies for maintaining high engagement and motivation with your team on TryHackMe
- [How to Evaluate TryHackMe](https://help.tryhackme.com/en/articles/9868195-how-to-evaluate-tryhackme.md): This article helps you assess the impact and value of TryHackMe for your team before renewing or purchasing licenses.
- [Integrating Collaboration and Competition in the Workspaces](https://help.tryhackme.com/en/articles/6495976-integrating-collaboration-and-competition-in-the-workspaces.md): This article describes how to effectively integrate collaboration and competition at TryHackMe.
- [Flexible Seating | Licenses](https://help.tryhackme.com/en/articles/6498336-flexible-seating-licenses.md): This article explains how business and educational customers can easily swap users in and out of licenses using the management dashboard.
- [Skill | role-based learning, segmenting training](https://help.tryhackme.com/en/articles/8484470-skill-role-based-learning-segmenting-training.md): This article shows how TryHackMe enables role-based learning through content customisation, learning paths, and targeted topic assignments.
- [Cloning a Room](https://help.tryhackme.com/en/articles/6498333-cloning-a-room.md): This article explains how to use TryHackMe's management dashboard to clone rooms, customise their design, content, and structure.
- [Management Dashboard: Release notes](https://help.tryhackme.com/en/articles/12500571-management-dashboard-release-notes.md): The article announces TryHackMe’s new Management Dashboard with clearer team insights and a streamlined user onboarding flow for faster, smarter management.
- [Webinars](https://help.tryhackme.com/en/articles/16439975-webinars.md)
- [Live classes](https://help.tryhackme.com/en/articles/16439977-live-classes.md)
- [Threat Hunting - How It Works](https://help.tryhackme.com/en/articles/11737540-threat-hunting-how-it-works.md): This article outlines the core user journey through the Threat Hunting Simulator.
- [The CTF Builder](https://help.tryhackme.com/en/articles/9979089-the-ctf-builder.md): This article guides business and education users on creating and managing CTF events using TryHackMe's CTF builder.
- [SOC SIM](https://help.tryhackme.com/en/articles/10508054-soc-sim.md): Tryhackme SOC SIM
- [How to Use TryHackMe SOC SIM](https://help.tryhackme.com/en/articles/10559037-how-to-use-tryhackme-soc-sim.md): This is a guide on how to use TryHackMe SOC SIM
- [Case Studies with Companies like yours](https://help.tryhackme.com/en/articles/16439993-case-studies-with-companies-like-yours.md)
- [Individual Success Stories](https://help.tryhackme.com/en/articles/16440005-individual-success-stories.md)
- [Reports & Guides](https://help.tryhackme.com/en/articles/16440023-reports-guides.md)
- [Accessing your AWS account](https://help.tryhackme.com/en/articles/7838097-accessing-your-aws-account.md)
- [Generating and resetting environments](https://help.tryhackme.com/en/articles/7838041-generating-and-resetting-environments.md)
- [Tenant Request for Azure EntraID Module](https://help.tryhackme.com/en/articles/11691032-tenant-request-for-azure-entraid-module.md): Request Tenant environment for EntraID Module
- [Webinars](https://help.tryhackme.com/en/articles/16300317-webinars.md)
- [THM's Content Roadmap](https://help.tryhackme.com/en/articles/16441688-thm-s-content-roadmap.md)

## THM for Users

- [Rooms](https://help.tryhackme.com/en/articles/6611837-rooms.md)
- [Room difficulty levels](https://help.tryhackme.com/en/articles/6611846-room-difficulty-levels.md)
- [Points Explained](https://help.tryhackme.com/en/articles/6563910-points-explained.md): A breakdown of how points are earned, how leaderboards work, and how TryHackMe keeps scoring fair.
- [Anti-Cheating explained - Securing our competitive ranks](https://help.tryhackme.com/en/articles/15538210-anti-cheating-explained-securing-our-competitive-ranks.md): How TryHackMe detects answers submitted without genuine machine interaction, and what it means for your points.
- [What Are Levels on TryHackMe](https://help.tryhackme.com/en/articles/6496044-what-are-levels-on-tryhackme.md)
- [How do streaks work?](https://help.tryhackme.com/en/articles/6596150-how-do-streaks-work.md): What is the streak system? How do you maintain a streak? What are the benefits of a streak?
- [Streaks, Streak Freezes, and Dodging the Reset Button](https://help.tryhackme.com/en/articles/7843540-streaks-streak-freezes-and-dodging-the-reset-button.md): All the answers about streak feature in one place!
- [How to: Create a ticket](https://help.tryhackme.com/en/articles/8116292-how-to-create-a-ticket.md)
- [Teams explained](https://help.tryhackme.com/en/articles/10364234-teams-explained.md): We recently released the teams functionality and in this article you will understand how it works.
- [How Leagues Work](https://help.tryhackme.com/en/articles/10517530-how-leagues-work.md): Everything you need to know about TryHackMe Leagues!
- [Weekly Missions: Your 7-day Game Plan for Steady Progress](https://help.tryhackme.com/en/articles/12630064-weekly-missions-your-7-day-game-plan-for-steady-progress.md): All about weekly missions.
- [Squawker VPN - Frequently Asked Questions](https://help.tryhackme.com/en/articles/14624182-squawker-vpn-frequently-asked-questions.md): Frequently Asked Questions
- [How to: Starting your first TryHackMe machine](https://help.tryhackme.com/en/articles/7977454-how-to-starting-your-first-tryhackme-machine.md): Having some trouble with starting your TryHackMe machine? Not to worry, here are some steps to get you started.
- [Instance Termination & Hibernation](https://help.tryhackme.com/en/articles/6498318-instance-termination-hibernation.md): This article provides troubleshooting steps for machine access issues on TryHackMe and explains why instances may occasionally be terminated or hibernated
- [The AttackBox Explained](https://help.tryhackme.com/en/articles/6721845-the-attackbox-explained.md): A quick guide to understanding the features and purpose of the AttackBox on TryHackMe.
- [Fixing Windows VM Disconnections](https://help.tryhackme.com/en/articles/15479703-fixing-windows-vm-disconnections.md): How to resolve Windows VM freezing and disconnection issues using the built-in reconnect button.
- [Why do I need OpenVPN?](https://help.tryhackme.com/en/articles/6498312-why-do-i-need-openvpn.md)
- [Getting Started with OpenVPN](https://help.tryhackme.com/en/articles/6611809-getting-started-with-openvpn.md)
- [Connecting to OpenVPN on Linux and Mac](https://help.tryhackme.com/en/articles/6496038-connecting-to-openvpn-on-linux-and-mac.md)
- [Troubleshooting OpenVPN on Linux and Mac](https://help.tryhackme.com/en/articles/6496058-troubleshooting-openvpn-on-linux-and-mac.md)
- [Connecting to OpenVPN on Windows](https://help.tryhackme.com/en/articles/6496034-connecting-to-openvpn-on-windows.md)
- [Troubleshooting OpenVPN on Windows](https://help.tryhackme.com/en/articles/6496065-troubleshooting-openvpn-on-windows.md)
- [OpenVPN: General troubleshooting](https://help.tryhackme.com/en/articles/6496029-openvpn-general-troubleshooting.md)
- [Networks Explained: VPN, Attackbox, and Security Tips](https://help.tryhackme.com/en/articles/8991552-networks-explained-vpn-attackbox-and-security-tips.md)
- [Q&A: Common questions after connecting to the VPN](https://help.tryhackme.com/en/articles/8991559-q-a-common-questions-after-connecting-to-the-vpn.md)
- [Understanding SSH](https://help.tryhackme.com/en/articles/9457980-understanding-ssh.md): This article will guide you through the fundamentals of SSH and its use on TryHackMe.
- [How to SSH into a machine](https://help.tryhackme.com/en/articles/6502085-how-to-ssh-into-a-machine.md)
- [Room Creation Overview](https://help.tryhackme.com/en/articles/6495805-room-creation-overview.md): A guide on creating your own high quality rooms on TryHackMe.
- [Uploading interactive materials](https://help.tryhackme.com/en/articles/6495821-uploading-interactive-materials.md)
- [Creating Your First Room](https://help.tryhackme.com/en/articles/6633511-creating-your-first-room.md): Follow simple steps to create, manage, and share your room.
- [Managing Your Rooms](https://help.tryhackme.com/en/articles/6633579-managing-your-rooms.md): How to manage a room on TryHackMe, configure settings, track user stats and more.
- [Previewing your created room](https://help.tryhackme.com/en/articles/6495826-previewing-your-created-room.md)
- [Making Your Room Public](https://help.tryhackme.com/en/articles/6495828-making-your-room-public.md): All you need to know about submitting a room!
- [The Room Review Process](https://help.tryhackme.com/en/articles/6495836-the-room-review-process.md): The Room Review Process
- [Building a Successful Community Room with Outc4s7](https://help.tryhackme.com/en/articles/8979423-building-a-successful-community-room-with-outc4s7.md): This article breaks down how to build a successful community room using Outc4s7, sharing practical tips on design.
- [Discord: How Do I Verify My TryHackMe Account?](https://help.tryhackme.com/en/articles/6495858-discord-how-do-i-verify-my-tryhackme-account.md): All about TryHackMe Discord Server.
- [TryHackMe Subreddit](https://help.tryhackme.com/en/articles/6495906-tryhackme-subreddit.md): The TryHackMe Subreddit is a community space for discussing cybersecurity, asking for help, and sharing experiences with TryHackMe content.
- [Ban Appeals](https://help.tryhackme.com/en/articles/6495915-ban-appeals.md): This guide explains the ban appeal process.
- [Jobs Board](https://help.tryhackme.com/en/articles/6495918-jobs-board.md): Accessing the community Jobs Board.
- [The Bug Bounty Program](https://help.tryhackme.com/en/articles/6495946-the-bug-bounty-program.md): Responsibly discovering & disclosing security flaws.
- [Discord: What Are the Advanced Channels?](https://help.tryhackme.com/en/articles/8671900-discord-what-are-the-advanced-channels.md): Exclusive discussion channels on the TryHackMe Discord - unlock at higher experience levels.
- [Student Discount](https://help.tryhackme.com/en/articles/6494960-student-discount.md): Get 20% Off Your TryHackMe Subscription!
- [Cancelling Your Subscription](https://help.tryhackme.com/en/articles/7262866-cancelling-your-subscription.md): Not sure how to cancel your subscription? Want to update your subscription plan or change your payment details? Here's how.
- [Redeeming A Voucher](https://help.tryhackme.com/en/articles/7310236-redeeming-a-voucher.md): Need help with your voucher? You are in the right place!
- [Personal or Business VAT Invoices](https://help.tryhackme.com/en/articles/7887878-personal-or-business-vat-invoices.md): Looking to have a customised invoice? Here is what you need to know.
- [Refund Policy](https://help.tryhackme.com/en/articles/8282427-refund-policy.md): Everything you need to know about our refund policy.
- [Understanding the MAX Plan](https://help.tryhackme.com/en/articles/15690694-understanding-the-max-plan.md): Want to know what the MAX Plan includes, how it compares to Premium, and how to upgrade or downgrade? Here's everything you need to know.
- [45-day Streak 5% Off Swag](https://help.tryhackme.com/en/articles/8831940-45-day-streak-5-off-swag.md): Earn a 5% discount on TryHackMe swag by maintaining a 45-day streak.
- [Code of Conduct](https://help.tryhackme.com/en/articles/8218772-code-of-conduct.md): Here is how we at TryHackMe expect you to interact with the TryHackMe customer service team.
- [How to Verify as a Student Without a Student Email](https://help.tryhackme.com/en/articles/10617468-how-to-verify-as-a-student-without-a-student-email.md): Verify as a student on TryHackMe
- [Big Changes on TryHackMe: Retired Three Learning Paths](https://help.tryhackme.com/en/articles/10632551-big-changes-on-tryhackme-retired-three-learning-paths.md): We’ve made some important updates to our learning paths to improve the learning experience and better support your cybersecurity journey.
- [TryHackMe Swag Store Policy](https://help.tryhackme.com/en/articles/11668087-tryhackme-swag-store-policy.md): Thank you for supporting TryHackMe by ordering from our swag store! Please review the following policy before placing your order.
- [Advent of Cyber 2025 Terms and Condition](https://help.tryhackme.com/en/articles/8537472-advent-of-cyber-2025-terms-and-condition.md): The article outlines the official rules, guidelines, and policies for participating in the Advent of Cyber 2025 event.
- [The Cold Start Terms and Conditions](https://help.tryhackme.com/en/articles/13367548-the-cold-start-terms-and-conditions.md): Terms and Conditions for The Cold Start
- [How Your Capability Score is Calculated](https://help.tryhackme.com/en/articles/14345338-how-your-capability-score-is-calculated.md): Capability Score - a live score that reflects your real, current cybersecurity ability, not just past achievements.
- [The Deep Dive Terms and Conditions](https://help.tryhackme.com/en/articles/16389969-the-deep-dive-terms-and-conditions.md): The Deep Dive Terms and Conditions
- [How mobile quizzes are scored](https://help.tryhackme.com/en/articles/16696193-how-mobile-quizzes-are-scored.md): All information you need about mobile quizzes!
- [King of the hill overview](https://help.tryhackme.com/en/articles/6498315-king-of-the-hill-overview.md): Be the first to hack into a machine, and then retain your presence by patching vulnerabilities to stop your foes from taking your position!
- [KOTH: Creating a game](https://help.tryhackme.com/en/articles/6495991-koth-creating-a-game.md)
- [Inviting users to play](https://help.tryhackme.com/en/articles/6496017-inviting-users-to-play.md): How to invite friends to a King of the Hill \(KOTH\) game.
- [Certificate of Completion vs Professional Certification](https://help.tryhackme.com/en/articles/10625009-certificate-of-completion-vs-professional-certification.md): An overview of TryHackMe’s Certificates of Completion and Professional Certifications.
- [Professional Certifications Payments & Refunds](https://help.tryhackme.com/en/articles/10625182-professional-certifications-payments-refunds.md): An overview of payment options and refund policies for the TryHackMe Certifications.
- [Cheating](https://help.tryhackme.com/en/articles/10625074-cheating.md): The article outlines TryHackMe's strict no-tolerance policy on cheating during exams.
- [Renewals](https://help.tryhackme.com/en/articles/10625059-renewals.md): The article explains the renewal process for The Professional certifications.
- [Retakes](https://help.tryhackme.com/en/articles/10625053-retakes.md): The article outlines the retake policy for the TryHackMe Professional Certifications.
- [Certification Access](https://help.tryhackme.com/en/articles/10624994-certification-access.md): How do I get access to the certifications?
- [Exam Format and Timings](https://help.tryhackme.com/en/articles/10625024-exam-format-and-timings.md)
- [Onfido ID Verification](https://help.tryhackme.com/en/articles/10625170-onfido-id-verification.md)
- [General Technical Issues](https://help.tryhackme.com/en/articles/10625188-general-technical-issues.md)
- [Exam Scoring](https://help.tryhackme.com/en/articles/10625043-exam-scoring.md)
- [Credly Digital Badge](https://help.tryhackme.com/en/articles/10625123-credly-digital-badge.md): This article describes how to add your TryHackMe Professional Certification badge to Credly.
- [Digital Certification](https://help.tryhackme.com/en/articles/10625156-digital-certification.md): This article describes how to add your digital certificate from the AI1/WEB1/SAL1/SAL2/PT1/SEC0/SEC1 to your LinkedIn account.
- [SEC0 Training Content](https://help.tryhackme.com/en/articles/13857378-sec0-training-content.md): Topics covered and frequently asked questions about the SEC0 exam.
- [SEC1 Training Content](https://help.tryhackme.com/en/articles/13530807-sec1-training-content.md): Topics covered and frequently asked questions about the SEC1 exam.
- [Is SAL1 Right For Me?](https://help.tryhackme.com/en/articles/10625001-is-sal1-right-for-me.md): An overview of SAL1, an entry-level security analyst certification.
- [SAL1 Training Content](https://help.tryhackme.com/en/articles/10625003-sal1-training-content.md): Here's a detailed breakdown of the examination content for SAL1.
- [General Exam Preparation Advice](https://help.tryhackme.com/en/articles/10625102-general-exam-preparation-advice.md): This article outlines the recommended preparation for the SAL1 exam.
- [SOC Simulator: Exam Advice](https://help.tryhackme.com/en/articles/10625108-soc-simulator-exam-advice.md): This article describes how to effectively use the SOC Simulator.
- [Multiple Choice Questions: Exam Advice](https://help.tryhackme.com/en/articles/10625104-multiple-choice-questions-exam-advice.md): This article shares tips to help you succeed in the 80-question MCQ section.
- [SAL2 Training Content](https://help.tryhackme.com/en/articles/14193956-sal2-training-content.md): Topics covered and frequently asked questions about the SAL2 exam.
- [PT1 Training Content](https://help.tryhackme.com/en/articles/11172303-pt1-training-content.md): Topics covered in the exam.
- [WEB1 Training Content](https://help.tryhackme.com/en/articles/16012023-web1-training-content.md): Topics covered and frequently asked questions about the WEB1.
- [WEB1 Exam Guide](https://help.tryhackme.com/en/articles/16012250-web1-exam-guide.md): Everything you need to know about the WEB1 exam format, preparation, results, and certification.
- [AI1 Training Content](https://help.tryhackme.com/en/articles/15300494-ai1-training-content.md): Topics covered and frequently asked questions about the AI1.
- [AI1 Exam Guide](https://help.tryhackme.com/en/articles/15301082-ai1-exam-guide.md): Everything you need to know about the AI1 exam format, preparation, results, and certification.