Monthly Membership Subscriptions: Monthly subscriptions to TryHackMe are billed in advance and are non-refundable for the subscription period they are purchased for. The subscription renews automatically at the end of the term if not cancelled before the renewal. When you purchase a subscription, you agree to a renewal charge for the service, whether it is monthly or annually. This is explained on the Why Subscribe page where you select your plan. If you choose to cancel your subscription, you will still have access to the service for the remainder of your billing cycle, but you will not receive a refund.

Annual Membership Subscriptions: Annual subscriptions have a 7-day cooling-off period, during which you may request a full refund, provided you have not accessed or downloaded any course materials. To be eligible for a refund, the request must be made no later than 7 days after the purchase date. After this period, or if course materials have been accessed or downloaded within the initial 7 days, refunds will not be granted.

Vouchers: voucher purchases are non-refundable, no exceptions.

Single Course Purchases: If you are not satisfied with a single course purchase, you may request a refund within 7 days of your purchase, provided you have not accessed or downloaded the course material. After 7 days, or if the course materials have been accessed or downloaded within the initial 7 days, we cannot offer a refund.

Exceptions: We may make exceptions to this policy on a case-by-case basis if there are extenuating circumstances. For example, if you experienced technical difficulties that prevented you from accessing the platform or if there was a problem with a course that was not resolved in a reasonable time frame.