TryHackMe Refund Policy
Your satisfaction is our top priority, and we are confident you will be pleased with our services. However, we understand that there may be circumstances where you will need to seek a refund.
Monthly Membership Subscriptions: Monthly subscriptions to TryHackMe are billed in advance and are non-refundable for the subscription period they are purchased for. If you choose to cancel your subscription, you will still have access to the service for the remainder of your billing cycle, but you will not receive a refund.
Annual Membership Subscriptions: Annual subscriptions have a 7-day cooling-off period, during which you may cancel your subscription for a full refund provided you have not accessed or downloaded the course material. After 7 days, or if the course materials have been accessed or downloaded within the initial 7 days, we cannot offer a refund.
Single Course Purchases: If you are not satisfied with a single course purchase, you may request a refund within 7 days of your purchase, provided you have not accessed or downloaded the course material. After 7 days, or if the course materials have been accessed or downloaded within the initial 7 days, we cannot offer a refund.
Exceptions: We may make exceptions to this policy on a case-by-case basis if there are extenuating circumstances. For example, if you experienced technical difficulties that prevented you from accessing the platform or if there was a problem with a course that was not resolved in a reasonable time frame.
To request a refund, please contact our customer service department at [email protected] with your email address, the purchase invoice, and a brief explanation of why you're seeking a refund, or you can open a ticket via the chat on the website.
We encourage our customers to try the service using our freemium license offering before making a purchase to ensure it fits their needs. If you have any questions about our refund policy, please contact us.