How to Cancel your Premium Subscription Plan?
If you are subscribed to one of our plans, you can cancel your subscription directly from your profile. When you open your profile, you will see a "Manage plan" button. Clicking it will take you to this page, where you can select which plan you wish to move to - you can either upgrade your access to Premium Annual/MAX, or downgrade your access to Free/Premium Annual, depending on which plan you are currently on.
After selecting "Switch to Free", you will then be shown a pop-up of the benefits you will be losing by downgrading to free. If you still wish to proceed with cancelling your subscription, select "Cancel Subscription" - do note that selecting this alone will not cancel your subscription; you will still need to fill in the form on the following page.
You will be taken to the final page where we will ask for your feedback, and after this you can then cancel your subscription - this is the final step.
When you opt to "Cancel subscription", this only cancels your auto-renewal - you will still have access to your subscription for the duration of your paid term.
How to Cancel/Downgrade your MAX Subscription Plan
If you are currently subscribed to the MAX plan, you have two options: you can either downgrade to Premium/move back to your previous plan if you were originally subscribed to Premium, or you can downgrade completely to Free.
If you opt to switch to Premium, you will see the following page where you can select "Change plan".
After selecting "Change Plan", you will be met with the following pop-up explaining that your subscription plan will change to regular Premium Annual once your current paid term ends.
Once you have clicked the button to "Switch to Premium", you will be taken back to your subscription page, where you can see your next payment reflects the reduced price of the Premium Annual plan.
If you upgrade to MAX/Annual by mistake, or would like a refund of your subscription, please refer to our refund policy here. If your questions or concerns aren't answered there, feel free to reach out to us at [email protected].
Frequently Asked Questions
Do I lose my subscription benefits immediately?
No, you do not. Canceling your subscription only stops auto-renewal - you will continue to have access to your benefits until the end of your current billing period.
Will I lose any of my progress?
No, canceling your subscription does not affect your progress. However, once your subscription ends, you will lose access to premium features, including subscriber-only rooms.
But do not worry! Your progress will be saved, and you can regain access by resubscribing anytime.
I canceled my subscription by mistake!
No problem! Simply press the green button on your profile (which replaces the Cancel Subscription button). It is titled Restore Subscription - clicking it will immediately reactivate your subscription renewal.
How do I change my payment details?
To update your payment details or switch plans, scroll down on the same page. You will find the option to update your payment method. You need to select "See more in Stripe".
Please note that removing a primary card requires a request through customer support.
My subscription renewed by accident.
If your subscription renewed unintentionally, please contact support at [email protected] or open a refund ticket.
Important: Make sure to review our refund policy, as you may not be eligible for a refund.
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