If you are on one of our subscription plans, you can cancel your subscription from your profile.

Upon opening your profile, you can see a red "Cancel Subscription" button.

When cancelling, another page will appear to confirm your cancellation.

Upon pressing "Cancel Subscription", a pop-up will appear asking you to confirm that you want your subscription to be cancelled. From there, press "I understand" and your subscription will have successfully been cancelled.

No you do not. Cancelling your subscription only stops auto-renewal, you will continue to have access to your subscription until the end of your billing period.

When cancelling your subscription, you will not lose any of your progress. You will only lose access to your premium benefits when your subscription ends. This includes access to subscriber rooms.

But! Although you lose access to those rooms, your progress will remain until you subscribe again.

Press the green button on your profile, replacing the "Cancel Subscription" button. It should be titled "I have made a grave mistake". This will immediately reactivate your billing period.

No, we do not currently support pausing your subscription. You will have to cancel and re-subscribe when you want to come back to the platform.

First, you will need to cancel your subscription (please review the steps above).

After cancelling, you will have to wait for your subscription to stop completely.

Once it has, there will be a "Go Premium" button at the top of the screen (alternatively, you can subscribe from here: https://tryhackme.com/why-subscribe). Re-subscribe with your new details or subscription plan and you are all set!

Please contact [email protected] or fill out the form here.

Please ensure you have read our refund policy as you may not be entitled to a refund.