Getting Started - First 4 weeks
Armed with clear goals and a use case, the first 4 weeks are crucial to get yourself and your team set up on the platform, for you to gain an understanding of how it works and what features are available, and to start working towards your goals.
On your first day, your Customer Success Manager will reach out to schedule an onboarding call, set up your dashboard, and provide access to TryHackMe. Once you’re set up, follow these steps over the next few weeks. Clients who complete these tasks in the first 4 weeks are much more likely to renew their licenses and fully benefit from TryHackMe.
Identify who will be using your licenses prior to starting
Once you get access to your Management Dashboard, assign your team members and aim to have more than 80% of your licenses assigned within the first 4 weeks.
Utilise the Bulk Import function if you have lots of users
The sooner you can start using the platform, the sooner you and your team will realise the value that can be gained!
Explore content in the Content Studio
Find existing learning paths, modules or rooms and assign these to give your team somewhere to start - optionally set a deadline date using the learning scheduler
You can also create custom learning paths or modules and set these as assignments to tailor the content to your team
Create assignments and check progress from the Assignments tab
Establish a frequency for assignments. Perhaps weekly for rooms, monthly for modules or quarterly for learning paths.
Keep an eye on usage and progress towards your goals and timeframes. Check for possible issues from your team or individuals, such as:
Lack of THM points and limited recent activity
Lack of questions answered - are they too busy or not interested in the training?
If someone is spending more time on certain content than others, they may be struggling with some topics. Speak with any outliers to gain an understanding about any problems they may be having.
Meet with your team after the first four weeks to gain feedback
Evaluate the content they are learning - is it relevant to them or their role, and is it enjoyable?
Do they need any extra support?
Set up timeframes with milestones to work towards
Review feedback on the platform and discuss this with your CSM. If you have any challenges or requests, your CSM will be able to help you and also ensure that your feature and content requests are used to help drive TryHackMe’s future plans